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Delivery information

Free shipping 

– Free shipping when you buy a complete hot tub.

Right of withdrawal for 15 days

– You always have the right to cancel your purchase if the packaging is unopened, a deduction of SEK 5,000 will be made from the shipping costs for you as a customer (applicable if you have bought a hot tub). Shipping costs will not be refunded when returning accessories. The return shipping is paid by the customer.

Home delivery to the property line

– When your hot tub has been made shipping is booked through Schenker you will then receive a message via email that shipping has been booked and also a tracking number so you can track your hot tub, delivery time may vary depending on the location . We cannot guarantee an exact delivery date. You must be present at the time of delivery to confirm that you have received your item. It is then important that you check that the shipment has not been damaged. In the event of damage in transit, a driver’s signature must be provided in order to receive compensation.

When you have received your hot tub, first read the instructions for use before opening the packaging. Accessories are shipped with Schenker and cost is based on size and weight. When you order the products in our webshop, you can immediately see what the final cost will be. Accessories will be shipped to a representative near you.

If you are not found when unloading your order, you will be charged for the costs incurred for so-called curb driving. You will be charged for shipping and return shipping for packages that are delivered to the delivery point and not redeemed. Terminal rent will be charged if you do not receive your home delivery within 8 days of notification. How high the terminal rent is depends on how many days it stays with Schenker. All delivery times stated by us are delivery times from the factory to the forwarding agent. The hot tubs usually come with a truck equipped to easily lift the hot tub to the ground. If the address for Schenker cannot be reached by truck, you will receive a corresponding message before delivery.

Please read our Terms of Purchase for all terms.

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